Housekeeping Supervisor

Company: Ocean Hotels Barbados

SUMMARY: Lead a team of Room Attendants, Housemen, Laundry Attendants and ensure that excellent service is rendered, and standards maintained. Overseeing staff performance on a daily basis.

DUTIES AND RESPONSIBILITIES

• Read Supervisor’s e-mails and logbook, initial and action any outstanding requests
• Prepare room attendants work via Maestro, check back with Master Assignment Sheet and print work assigned
• Issues daily work schedules, room keys, cleaning and chemicals supplies and amenities to Room Attendants, Laundry Attendant, Public Area Attendant and Houseman.
• Prepares Am/Pm Room Status Reports to distribute accordingly (one copy for each of the Front Desk, Maintenance and Housekeeping Teams) and the details input into Maestro, where applicable. 
• Inspects guest rooms: e.g. floors, walls, fixtures, faucets and shower heads, etc. after room attendants have completed rooms to ensure standards are being met and maintained.
• Inspect all staff before and after to ensure they are complying with the Company rules and regulations.
• Inspects lobbies, Spa, restaurants, lounges, Reception, gym, public area washrooms, staff quarters, etc. to ensure standards are being met and maintained.
• Check all arrival rooms using Inspection Report Checklist and input details in Maestro before the scheduled arrival time.
• Inspects work being performed to ensure that standards are being met and maintained and corrects where necessary.

• Controls and issues supplies, cleaning chemicals and equipment as required. Maintains a record of supplies used, minimizes waste, misuse or abuse of supplies and equipment.
• Be familiar with all authorized cleaning equipment and cleaning agents.
• Inspect all equipment prior to and after its use to ensure that it is in good working order and condition. Take note and report any failure of equipment. This similarly applies to loan items.
• Writes work orders and logs any routine maintenance requests.
• Complete daily inventory stock using bin card and spread sheet provided
• Assists in training and retraining of Housemen, Public Area Attendants, Room Attendants and Laundry Attendants.
• Reports any loitering of strangers to hotel security.
• Ensures any lost and found items submitted by Room Attendants are properly logged in the lost and found book and in Maestro.
• Be familiar and comply with all Standard Operating Procedures.
• Carries out any other related duties as may be assigned by the Management in any of the company’s properties, (where applicable).
• Conducts performance appraisals.
• Conduct orientation and in-service training to explain policy procedures, and to demonstrate use and maintenance of equipment.
• Actions and reports customer complaints to management.
• Attends daily briefings, departmental or other meetings as required.
• Adheres to Company policies, standards and procedures, including Health and Safety, Fire Prevention, Hygiene and Discipline.
• Attends training courses as agreed with Management, Human Resources Department or your immediate Manager.
• In addition to the duties which this job normally entails, you will be required to be completely flexible in this position and must be prepared to undertake such other work as may be assigned to you by the Company from time to time.  Such work can be done outside the area of your normal duties. 
• This job description will be amended from time to time.  You will be notified of such amendments in writing and your job description will be held to have been automatically updated.  A new job description will be issued at the appropriate time.
• Motivates team members and resolves any issues that occur on the job.
• Makes recommendations to improve service and ensure more efficient operation.
• Confidentiality.
• Coordinator activities with other departments to ensure that services are provided in an efficient and timely manner.
• Support the timely resolution of special requests made by guests, such as extra pillow, towels, blankets.

• Assist in the linen room with inventory when needed, (where applicable).

KNOWLEDGE, SKILLS AND PERSONAL ATTRIBUTES

Knowledge

The Housekeeping Supervisor must have proficient knowledge in the following areas:

• Knowledge of Housekeeping planning and administration
• Knowledge of AAA 5 diamond standards as well as the hotel operating standards
• High School Diploma or equivalent
• Level 2 or above National Vocational Qualification in Housekeeping
• Understand, speak, read and write English at CXC level or equivalent

Skills

The Housekeeping Supervisor must demonstrate the following skills:

• Excellent interpersonal skills
• Team building skills
• Employee motivational skills
• Decision making skills
• Effective verbal and listening communications skills
• Attention to detail and high level of accuracy
• Effective organizational skills
• Effective written communications skills
• Time management skills
• Supervisory skills
• Must be computer literate.